Dave Fry Jan 17 • MediaShout 5 / Recent Issues, Fixes and Workarounds
In some situations, the installer for MediaShout 5 fails to install a critical license manager file. If this is the case, when you launch MediaShout, you will get an '... Error -65'. Fortunately, the fix is easy!
Once this is done, v5 will work correctly (and v4 will as well, if both are installed).
If this doesn't resolve the issue, please see this article for the resolution of another similar issue.
Aaron West, CTS October 24, 2013 • 13 • MediaShout Mac / Mac Topics
UPDATE: We have now successfully tested MediaShout for Mac with the Mavericks update and have about 95% success on the tested systems. However, there are a few things you will need to do to make MediaShout work. Please follow the instructions below to make sure you are setup correctly. If you have any additional issues, please contact our support team.
NOTE: We have seen some issues with PowerPoint and Keynote in Mavericks that doesn't allow for playing in MediaShout. The best resolution for those situations is to have the presentation open up separately and have it displayed on your other screen. Then open MediaShout so that it is on top of your PowerPoint/Keynote on the second screen. Using the Command+1 key combination will turn off the MediaShout screen and allow you to advance your presentation on the second screen. When you reach the end of your presentation, simply click on MediaShout to bring focus back and hit Command+1 to bring MediaShout back on the second screen.
1) Open up your Apple->System Preferences->Mission Control and uncheck "Displays have separate spaces." This will allow MediaShout to show the output on the second screen. Please note, you will need to log out and log back in for this change to take effect.
2) If you are using a USB to DVI adapter for video playback, please update your drivers from DisplayLink to the latest version. These drivers are updated to work with Mavericks.
There may be some additional (although rare) issues that you may come across, so if you have any questions, please contact us.
John Phillips July 17, 2013 • Support Announcements / Announcements
Keep in mind, you must be signed in to your HelpDesk account. If you do not have an account or need to create a new one CLICK HERE
If you would like to receive a link to the file or wish to become part of our Beta Program, please CLICK HERE for more information.
John Phillips May 13, 2013 • MediaShout Mac / New Builds & Downloads
MediaShout for Mac v1.1.5256 has been released as an update for all Mac users. To install this update on a MediaShout computer with Internet connection, open MediaShout and use the Check For Updates feature.